Guest Policies & FAQs

We're delighted to have you as our guest and want to ensure your experience with us is as wonderful as possible. Please take a moment to familiarize yourself with our guest guidelines and policies prior to your appointment to ensure that you and our team can navigate your visit with confidence.

Your Comfort is Our Priority: Our guidelines are designed to create a harmonious and comfortable environment for all guests. We believe in fostering a space where each guest feels welcome, relaxed, and able to fully enjoy the Nirvana experience.

Clarity and Understanding for Everyone: Clear guidelines help us maintain a smooth operation, ensuring that every guest receives the attention and care they deserve. This allows us to provide you with the highest standard of service during your visit.

  • Children and additional guests are not permitted in the salon during a client’s scheduled service due to safety considerations and limited space. If you are unable to attend your appointment independently, your appointment will be rescheduled or canceled.

  • In the event that you think you may be delayed, please contact us as soon as possible. We allow a 15-minute grace period for all appointments. If you arrival more than 15 minutes late, we may offer you a shortened service or we can reschedule you for your full service at another date and time. This will be determined by stylist’s discretion.

  • We kindly ask that all rescheduling and cancellations occur at least 48 hours before a scheduled appointment time. A late cancellation as well as a no-call/no-show will result in a cancellation fee of 50% of the price of your scheduled appointment.

  • All rates on our website are starting prices and subject to change without notice.

  • We accept credit/debit card transactions only. We are a cashless business and do not accept cash for services.

  • If you cannot get in with your stylist during scheduled working days/ hours but you wish to get in and are willing to pay a premium rate please reach out and we will see how we can accommodate you.

  • We do not offer refunds on services rendered. If there's ever a time you aren't completely satisfied, please let us know within 7 days of your appointment.

  • Should you make a retail purchase you are unsatisfied with, we will accept retail exchanges for 30 days from original purchase.

    *All brushes, and styling tools are final sale.

 FAQs

  • You can contact the salon by sending a text to our booking line at (253) 301-3531. To maintain our intimate space and remain effectively present in our environment, we do not have a traditional receptionist to answer calls. If you are unable to communicate via text please use the contact form.

  • There is parking behind the salon & a few spots in the front. If you park in the back walk along the right side of the building and it will bring you to the front door.

  • If you are receiving any sort of color or chemical service, it is ideal for you to arrive with your hair clean and dry. It is also preferred that your hair has minimal to no product or root spray to ensure maximum efficiency.

  • Please refrain from wearing any bulky sweatshirts, hoodies, turtlenecks, or collared shirts.

    If you are wearing something that is at risk to be exposed or could potentially interfere with the quality of your service, you may be asked to put on a robe before you are caped to insure an uncompromised result.

  • If you decide you are wanting something different than originally booked for please contact us at least 48 hours before your scheduled appointment. This includes any lessor or additions to your services. This will allow us to make sure the correct amount of time is allocated for your service. If schedule restrictions cannot accommodate these changes, you may need to reschedule. If the appointment is not adjusted or rescheduled within these guidelines, it will be subject to a cancellation fee.

  • Most definitely! We have free wi-fi for you to enjoy and a table for you to work at during processing if desired. If you would like a silent appointment, please add to your notes while booking or let your stylist know upon the start of service.